Privacy Policy

1. Introduction

This policy applies to Ardeo Limited (“Ardeo”) and HealthVive Limited (“HealthVive”) jointly when working together in order to deliver common services and products. When we refer to “we”, “our” or “us” we are referring to Ardeo Limited, 20 Market Place, Kingston Upon Thames, KT1 1JP. Company number 03099946 and its subsidiaries or business partners as the context so requires.

We take data protection seriously and safeguarding the privacy of our website visitors is important to us. This policy sets out the basis on which any personal information we may hold about you will be processed by us. It also describes how we use cookies and how you can manage them.

We regularly review our policies and any changes will be posted on our website. This policy was last reviewed and updated in February 2019.

Any links from our website to other websites are provided merely for your convenience and do not imply our endorsement of the content or the provider. If you follow a link to any of these websites, you do so at your own risk and we do not accept any responsibility or liability for the content of such websites.

We pay a data protection fee under the Data Protection (Charges and Information) Regulations 2018 and our key registration numbers are:

Ardeo Limited – Z3242955 Registration expires: 26 July 2019

Healthvive Limited – ZA485426 Registration expires: 09 January 2020

By using our websites or by registering for any of the products and services we offer through it, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.

2. Information we may collect about you and why

We will not process more information about you than is necessary. We may process the following data about you:

  • your name and contact details, such as your address, telephone number and email address
  • employment details such as the name of the company you work for, your work contact details (address, email, phone number) and job title
  • account details such as any products and services you have subscribed to and how they are used, contractual agreements, transactional and financial details and passwords
  • any information provided when you report a problem with our website
  • your communications with us (including email and phone conversations)
  • your responses to any surveys you may complete
  • details of your visits to our website including, but not limited to, cookie data, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access
  • information used to verify your identity such as photographic ID or data obtained via a credit reference check

Special category data

Special category data, such as data about your racial or ethnic origin, your physical or mental health or your religious beliefs, and data relating to criminal convictions and offences require additional protection. We try to limit the circumstances in which we collect sensitive personal data of this kind and will only process this type of data with your explicit consent.

The provision of some data is a contractual requirement or a requirement necessary to enter into a contract. You are not obliged to provide this data, but if you do not, then we may be unable to enter into a contract with you or fully perform the contract we have entered into with you. In some cases, it may lead to the termination of your contract with us.

3. How we use the personal data we collect

We use the personal data we collect about you to provide you with the products and services you have requested, to process your orders, to administer our relationship with you and to inform you about our activities, products and services.

4. Who we may share your personal data with

We will not sell or rent your personal data to third parties. We may share your personal data with selected third parties where necessary to fulfil our contract with you or where we have a legitimate interest in doing so.

5. How long we keep your personal data

We will only keep your personal data for as long as is necessary for the purposes for which it was collected or to comply with legal, regulatory or internal policy requirements.

6. Cookies

Our website uses cookies to monitor browsing preferences. Cookies are small text files that are placed on your computer by websites that you visit.

7. Your rights and how to contact us

Data protection legislation provides you with the following rights regarding your personal data:

  • The right to access a copy of the personal data we hold about you (commonly known as a subject access request (SAR))
  • The right to rectify the personal data we hold about you where it is inaccurate or incomplete
  • The right to have the personal data we hold about you deleted (commonly known as the right to be forgotten)
  • The right to restrict the way we use your personal data
  • The right to data portability e.g. to get your personal data from us in a commonly used and machine readable format or ask us to transfer it to another organisation
  • The right to object to the way we process your personal data

If you have any queries about this policy or would like to exercise any of your rights you can contact our Data Protection Officer at regulatory@ardeo.com or at Healthvive Limited, 1 Church Terrace, Richmond, TW10 6SE.

We will always endeavour to resolve your concerns, however you also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner. Please visit the Information Commissioner’s Office’s website for more information on how to do this – www.ico.org.uk